Terms & conditions.

The key points for using this website. Full storage terms will be shown before you pay for a booking.

Online booking

Real luggage storage is opening soon. Where test booking is enabled, you can reserve simulated lockers, use Stripe test checkout and receive test access codes. A test booking does not reserve real storage and you should not travel to the location.

Prices and locker sizes

Launch prices: Small £3 (2 h), £4 (4 h), £5 (6 h), £7 (24 h); Medium £4 (2 h), £6 (4 h), £7 (6 h), £10 (24 h); Large £5 (2 h), £8 (4 h), £10 (6 h), £15 (24 h). No hidden booking fees. Prices include all mandatory charges.

Each price covers storage for up to the time shown. A stay is charged at the shortest time that covers it; longer stays are charged per 24 hours, plus the shortest time that covers the rest. Locker sizes are shown as internal width × height × depth, and pictures show example arrangements rather than a guaranteed number of bags. Measure your luggage including wheels and handles: everything must fit inside with the door fully closed.

Using your locker

Opening hours, re-entry, late collection and items we can’t store will be set out in the storage terms shown before you pay. The booking changes and cancellation policy below applies to Manage booking.

Managing, changing and cancelling a booking

One order number covers the lockers bought together and any lockers added through Manage booking. Verify your booking email to view your passes, resend them or manage eligible lockers.

Unused lockers cancelled before their booking start time receive a full refund to the original payment method. The location must confirm cancellation first. Refunds may take several working days to appear. Once the booking has started, contact hello@lockerspot.co.uk for cancellation or extension help.

To change upcoming dates, duration, sizes or quantities, pay for the replacement lockers in full. Your original lockers stay booked until the replacements are confirmed, then the selected original lockers are cancelled and refunded in full. If replacements cannot be confirmed, the originals stay booked and any replacement payment is refunded.

Test bookings use simulated lockers and Stripe test payments. They do not provide real luggage storage or move real money.

Partner enquiries

Sending a partner enquiry starts a conversation. It does not create a partnership, rental arrangement or any other agreement.

Contact

Questions about these terms? Email hello@lockerspot.co.uk.